Never miss another customer conversation.
SmartDesk answers your customers on WhatsApp and your website, captures every lead, books appointments, and keeps following up — so no inquiry falls through the cracks and no customer waits on hold.
WhatsApp, your website, or an ad
Answers questions, qualifies the request
Saved, organized, ready to book
On your calendar, no back-and-forth
So repeat business doesn't slip away
From the first message to a repeat customer.
SmartDesk is built around one real workflow, end to end — not a pile of disconnected tools.
Acquisition
Customers reach you from WhatsApp, your website's Webchat, or an ad you're running.
Conversations
SmartDesk answers in real time, understands the request, and keeps the conversation moving.
Leads & customers
Every conversation is saved and organized, so your team always knows who's who.
Appointments & follow-up
Bookings land on your calendar, and SmartDesk follows up so business doesn't get lost.
What's actually working today.
AI Reception
Answers customer questions and requests around the clock, in your business's own voice.
Appointments & agenda
Bookings are captured and organized automatically — no manual back-and-forth.
Escalation to your team
When a conversation needs a human, it's handed off cleanly instead of getting stuck.
Customer history & CRM
A running record of every customer, so your team always has context.
Lead-capture Webchat for ads
A short, guided form on a landing page that turns an ad click into a real, attributed lead.
WhatsApp handoff
Every captured lead can continue the conversation directly on your business's own WhatsApp.
Where your customers can reach you.
An honest picture of what's live today, and what's on the way.
Customers can message your business directly on WhatsApp, and SmartDesk keeps the conversation going.
Webchat
A lead-capture chat experience you can link from any ad or page you run.
Meta — Facebook & Instagram
Your Facebook Page and Instagram account can be connected to SmartDesk today. Ad publishing from SmartDesk is not yet available.
TikTok
TikTok connection is in progress and not yet operational.
Plans that grow with your business.
Starter
For solo owners who need customers answered fast.
- AI reception
- Agenda support
- Escalation queue
- Email and phone-ready workflow
Professional
For growing teams that want WhatsApp, CRM, and follow-up in one place.
- WhatsApp-ready
- CRM and leads
- Customer history
- Multi-channel handoff
Growth
For businesses ready to measure, optimize, and scale customer operations.
- Analytics
- Payments-ready workflow
- Advanced automation
- Sales follow-up
Choose how customers reach you.
Growth Ads packages are a separate add-on to your SmartDesk plan — they decide where a captured lead is sent after an ad. Pricing depends on your setup, so we'll quote it directly.
Package B
Give leads a guided capture step before WhatsApp.
- WhatsApp destination
- Webchat destination
Package C
The full SmartDesk experience for every ad lead.
- WhatsApp destination
- Webchat destination
- Full SmartDesk destination
LuzAI is the technology company behind SmartDesk.
We build SmartDesk to give real businesses — clinics, shops, studios, service providers — the same responsive, always-on customer experience that only large companies could usually afford. One system for conversations, leads, appointments, and follow-up, built and operated by LuzAI.
Up and running in four steps.
Choose your plan
Pick the SmartDesk plan that fits your business today.
Connect your channels
Link WhatsApp and Webchat so customers can reach you.
SmartDesk goes to work
Conversations get answered, leads get captured, appointments get booked.
You follow up and grow
Add Growth Ads when you're ready to bring in new customers from ads.
Let's talk about your business.
Questions about plans, Growth Ads, or getting started — we read every message.
smartdesk@luz-ai.com